Neptune flood insurance competitor7/23/2023 Thank youĪshton Dowling was very professional and understanding about Wells Fargo not mailing a check until the day before expiration. This model needs to be more prevalent with other companies. The cancellation was handled very quickly and professionally.Īgent promptly communicates through my phone call. Donovan was extremely helpful in explaining aspects of the cancellation process. Spoke with Donovan Garrett today (5/3/23) regarding cancellation of a Flood Insurance Policy. Thank you Jennifer A for the quick and detailed service in starting a new flood policy! Patience and HEART are hard to find in this business anymore!! Thanks so much Kiki! She sent me a couple missing docs and never complained about me having one more question, a few times! She provided some details and helped me to make sure we are on top of all our policies through TFIA. KiKi Cleare has been so helpful and patient with me. My flood insurance renewal was due and the whole process was seem less, professional and timely. Our agency very much appreciated that! Thank you, Jennifer! Jennifer Alzate responded quickly to our insured's request. Five stars in my book.Īlways great, fast, service from The Flood Insurance Agency. No one likes to buy insurance, but these guys are really good at what they do, and the pricing is superior to others. Not with TFIA - you guys are always on the ball and me and my team appreciate it immensely. A lot of times when I broker business, the turnaround time makes me and my agency seem incompetent. I have worked with Sarah quite a few times now and I am impressed with each interaction. I am thrilled with the turnaround time for service and quoting with TFIA. Very impressed! On other clients, the reminders to get policies renewed in a timely fashion are so helpful also - takes the pressure right off of our agency! Thank you for all you do. Amazing speed and accuracy in all you do. Thank you for your exceptionally quick service - with quote adjustments, application when ready, and policy shortly after issuing. Responded to my request quickly and efficiently! Thank you. It was a pleasure to work with her and we look forward to continued success with TFIA!Īshton was very friendly on the phone. She was patient, answered all questions and handled the process efficiently and professionally. Kiki was so helpful and responsive to our the recent ownership change request. I appreciate her dedication and great service. Krissy Harp over at TFIA is a rockstar! I am an agent with FloodSmart Insurance, and she is always so friendly and so quick whenever I need help. I have been corresponding with Ashton Dowling for assistance and have been assisted in a quick and most helpful manner. Thank you for making my job just a little easier. As a matter of fact, everyone at this company is pleasant and very responsive. Just what I need in this "I need it now" environment we are in. Did I mention the turn around time, lightning fast. From the quoting process, to the application and finally making a payment is super easy. Working with this insurance company is truly a blessing especially since Covid hit and services from other companies have diminished. Thank you for your help & I will look forward to your assistance in the future.Īs a producer of insurance, I look for companies that are reasonable in price, have fast turn-around, and have an 'easy to maneuver' website. She quickly answered my questions and gave the positive answers I was hoping for. Rachel Salvatori was very helpful through the updating of my old to new policy changes. Jennifer Alzate handled my request very quickly and emailed me the revised documents.
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